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Terms and Conditions of Sale and Purchase of Products

1. Acceptance of Terms
1.1. Please read the following terms and conditions of sale and purchase carefully before purchasing any Product from this website (our “Website”).  They comprise the terms and conditions on which you are permitted to purchase Products (each a “Product”) from Frontier Bushcraft Limited (hereinafter referred to as “Frontier Bushcraft Limited”, “we” or “us”) on our Website (the “Sale Terms”).  By submitting an order for a Product advertised for sale on our Website, you agree to be bound by the Sale Terms.  If you do not accept these Sale Terms or any part of them you must not purchase a Product from our Website.
1.2. You must be at least 18 years of age to purchase a Product from our Website. By purchasing a Product from us you warrant and represent that you are at least 18 years of age.
1.3.   Your access to and use of our Website is also subject to the Terms of Use and the Privacy Policy.
2. About Us
www.frontierbushcraft.com is a Website operated by Frontier Bushcraft.  We are a limited liability company registered in England and Wales under company registration number 07456133. Our registered address is at 20-22 Wenlock Road, London, N1 7GU.  Our VAT number is 255419007.  You can contact us by email at info@frontierbushcraft.com.
3. Orders and our Contract
3.1. To place an order to purchase a Product for sale on this Website, you must press the “place order” button at the end of the checkout process and pay the amount specified (your “Order”).  Your Order constitutes an offer by you to Frontier Bushcraft to purchase the Product(s) in your Order in accordance with the Sale Terms.  
3.2. When you place your Order, we will send you an e-mail confirming receipt of your Order which will contain the details of your Order (the "Order Confirmation”).  The Order Confirmation is acknowledgement that we have received your Order and does not confirm acceptance of your offer to buy the Product(s) ordered.  We only accept your offer when we send e-mail confirmation to you that we've dispatched the Product(s) to you (the "Dispatch Confirmation") and dispatch the Product(s) to you.
3.3. Once your Order is accepted by us, a legally binding contract will come into existence between Frontier Bushcraft and you (comprising the Sale Terms, your Order, the Order Confirmation and the Dispatch Confirmation) (the “Contract”).  The date on the Dispatch Confirmation is the date of the Contract.
3.4. If your Order is dispatched in more than one package, you will receive a separate Dispatch Confirmation for each package, and each Dispatch Confirmation  and corresponding dispatch will conclude a separate Contract between us for the Product(s) specified in that Dispatch Confirmation.  
3.5. Once your Order has been placed, it will enter our electronic system and we will be unable to prevent it being dispatched to you.  This does not affect your right of cancellation as set out in section 6 below (if applicable).
3.6. The Sale Terms, together with your Order, the Order Confirmation and the Dispatch Confirmation constitute the entire agreement between us.  You acknowledge and agree that you have not relied on, and have no remedy in respect of, any statement, promise or representation or warranty made or given by us or on our behalf which is not set out in such Contract.  This is not intended to limit or exclude liability for fraud on our part.
3.7. We reserve the right, in our sole and absolute discretion and without the need to give reason, to refuse to accept your Order.  In such circumstances no contract will arise and we will return any payment accompanying your Order.
3.8. We will take reasonable care, in so far as it is in our power to do so, to keep the details of your Order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.
3.9. Some of our Products are restricted to a maximum number of units that you may order.  If your Order exceeds the maximum number of Products allowed, your Order will either be reduced to the maximum number allowed or rejected, at our sole discretion.
3.10. Each Product is advertised for sale subject to availability. Whilst we list availability information for each Product sold by us on our Website, it may, on occasion, be inaccurate.  As we process your Order, we will inform you by e-mail as soon as possible if any Product(s) in your Order turn out to be unavailable and we will return the payment accompanying your Order in respect of the Product(s) which are unavailable.
3.11. Each Contract will be concluded in English.  
4. Prices and Payment
4.1. All prices are payable in Pounds Sterling (“GBP”).  The stated prices are inclusive of UK value added tax.  If you are ordering from outside of the UK, your bank or credit card provider will determine and apply the then current exchange rate and may charge you administration costs.
4.2. Payment for each Product will be processed when you place your Order.  
4.3. The payment methods that we will accept are those listed on our Website on the date on which you place your Order.
4.4.  You will be asked to input details of any promotional offer you have at the time of checking out.  We cannot retrospectively apply a promotional offer to your Order.  If you place an Order without correctly applying the promotional code, we will be unable to reimburse you the discount.
4.5. The price of a Product excludes the cost of postage, packaging and delivery.
4.6. Before a Contract comes into existence between you and us, we reserve the right to increase or decrease the advertised price for any Product
4.7. We try to ensure that all pricing on our Website is accurate, but occasionally an error may occur and Products may be incorrectly priced.  If we discover that a pricing error has been made, we reserve the right to suspend your Order and contact you to ask whether you wish continue with your Order at the correct price. We will not be obliged to supply Products at the incorrect price.
5. Delivery
5.1.   The costs of postage, packaging and delivery are your responsibility.  We have a range of delivery options available, and charges will vary depending on the option chosen.  Any delivery method chosen, other than “standard”, will give rise to a separate contract between us for such additional service.
5.2. We will deliver the Product(s) to the address set out in your Order by the delivery method you have chosen.  Unfortunately, once your Order has been placed, the delivery address cannot be changed.
5.3. Please note that, unless otherwise stated on our Website, delivery times are estimates only and are not guaranteed.  Time for delivery shall not be of the essence.

5.4. Subject to section 7.4 below, the costs of postage, packing and delivery are not refundable if you return a Product to us.
5.5. Title in the Products and the risk of damage or loss of the Product(s) shall pass to you on delivery or, if you fail to take delivery of the Product(s), at the time when we have tried to deliver the Product(s) to you.
5.6. For deliveries outside the UK, the following additional provisions apply:
(a) Deliveries outside the UK may be subject to customs, legal, regulatory and certain practical restrictions. To comply with local legislation, you (or the recipient if you are buying a gift) may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply to any Product(s) purchased from us.  Any additional charges must be borne by you.  Please ensure that you enter the correct international delivery address and postcode. If the address is entered incorrectly or if customs duties or formal customs entry are required, the delivery may be delayed. We are unable to offer you any assistance if either issue arises.
(b) Many countries have import restrictions on certain Products or materials. You are responsible for checking with the local customs authorities before placing an order for international delivery. We are unable to offer you any assistance in this regard. If the international delivery is outside the EU, it is advisable to keep your total basket value below the customs duty threshold of the destination country. Please check thresholds and duties for the international delivery address before placing an order. You are responsible for assuring that the Product can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
(c) Cross-border deliveries are subject to opening and inspection by customs authorities.
(d) It is important to note that: any manufacturer warranty may not be valid; manufacturer service options may not be available; Product manuals, instructions and safety warnings may not be in destination country languages and the Product(s) (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labelling requirements.
6. Right of Cancellation for Customers domiciled in the European Union
6.1 By law, customers domiciled in the European Union (“EU”) have the right to cancel the purchase of a Product from the day the Contract is concluded until seven working days of the day after the date the Product is delivered (the “EU Cooling-off Period”).  This applies to all of our Products except that we cannot accept cancellations of Contracts for the purchase of video, DVD, audio and software Products where the Product has been unsealed.  
6.2. If you are a customer domiciled in the EU and you cancel your Order within the EU Cooling-off Period, we will refund the price actually paid by you for the relevant Product(s) (after any promotional discount has been applied) in full via the original payment method used, together with the Product’s standard cost of postage, packaging and delivery, as soon as possible after you cancel, and in any event within 30 days after cancellation.  We cannot refund any priority, express or courier component of the postage, packing and delivery charge.  We are unable to provide a refund of the costs of postage, packing and delivery where only part of your Order is cancelled.
6.3.  Products should be treated and returned to us in accordance with sections 7.7 to 7.9 below.  
6.4. If you fail to return the Product(s) to us, you will be responsible for the direct cost to us of recovering the Product(s) from you.
6.5. For more information on your right to cancel your purchase within the EU Cooling-off Period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html
7.   Returns
7.1. We want you to be happy with every purchase you make.  If for any reason you are unhappy with your purchase, you can return it to us, along with the required proof of purchase, in its original condition within 14 days of the date you received the item for a full refund.  
7.2. If you wish to return a Product please send it to the return address stated on the delivery label, ensuring that you attach any required labels to the package.
7.3. We will refund the price actually paid by you for the relevant Product(s) (after any promotional discount has been applied) in full via the original payment method used, as soon as possible after we receive the Product at the return address noted above (and in any event within 30 days after receipt by us).  Except where otherwise provided, the costs of postage, packaging and delivery in respect of your Order will not be refunded.  
7.4. You will be responsible for the cost of returning any Product(s) to us, unless we delivered the Product to you in error, or if the Product is damaged or defective (in which case we will refund the original costs of postage, packing and delivery in respect of your Order and reimburse you for the cost of returning any Product to us by its standard delivery method).  
7.5. If you return a Product which was paid for with a gift voucher (in whole or in part), a refund will be given in the form of a gift voucher to the same value that was originally spent in gift vouchers.  Any remaining balance will then be refunded to the payment card used.
7.6. No refund will be given without the required proof of purchase, which should be sent to us with the returned Product(s).  
7.7. You are required to take reasonable care of the Product(s) before returning them to us.  Each Product must be returned unused, free from damage, and with its original packaging.  Where you have failed to take reasonable care of the Product and it is damaged, used or returned without its original packaging we reserve the right to refund you in full less any amounts due by way of compensation to either repair the Product or to cover any loss.  We may also have a claim against you.  
7.8. Each Product will be returned at your risk. Frontier Bushcraft does not take title to a returned Product until the Product arrives at the returns address noted above.  For your protection, we recommend that you use a delivery service with tracking capability.  
7.9. Please note that we cannot accept returns if you deliver them to us by hand.
7.10.  If you return a Product to us after the 14 day period, we may return the Product(s) to you rather than giving you a refund at our sole discretion.  You will be responsible for paying any costs of postage, packaging and delivery.
7.11. Our refund policy does not affect your statutory rights in respect of faulty or damaged goods.
8. Incorrect or Mistaken Delivery
8.1. If any package delivered to you by us does not include the Product(s) in your Order (as confirmed by us in the Dispatch Confirmation) or includes incorrect Products, you must inform us in writing within 14 days from the date of delivery. If you do not do so, we will not be responsible for any loss or damage suffered by you as a result. In any event, our liability is limited to the price of the Products not delivered or the cost of replacing such Products.
9. Product Information
9.1. Unless expressly stated otherwise, Frontier Bushcraft is not the manufacturer of the Products available for purchase on our Website.
9.2. Whilst we work to ensure that information relating to a Product on our Website is correct, we make no warranty as to its accuracy or completeness.  All information about each Product on our Website is provided for information purposes only.  Actual Product packaging and/or Product leaflets may contain more and/or different information to that displayed on our Website.  Please always read labels, warnings and directions provided with the Product before use.
9.3. If we provide you with information about the use for which a Product is designed and about any conditions necessary to ensure that the Product will be safe, then you must use the Product accordingly.
9.4.   The colour of a Product on our Website may vary from the Product delivered to you under any Contract.
9.5. Product information does not form part of the Contract between you and us.
9.6. We may correct any error in Product information or any of the information relating a Product on our Website without any liability.
10. Third party links
10.1. To provide further information we may provide links to other websites or resources for you to access if you so wish. By clicking on that link, you acknowledge and agree that we are not liable in respect of your use of those websites and resources.
11. Disclaimers and Limitation of Liability
11.1. To the fullest extent permitted under applicable law, we disclaim and exclude any and all warranties, conditions, terms and liabilities of any kind, whether express or implied by statute or common law, in relation to the sale of the Products or the Products themselves and we will not be liable to you for any loss of any kind whatsoever which arises out of the breach of express or implied warranties, conditions or terms or breach of any other duty of any kind imposed on us by operation of law. This does not affect your statutory rights in relation to faulty or damaged Products or your Contract cancellation rights.
11.2. We will not be liable in contract or tort (including, without limitation, negligence) or otherwise (including, without limitation, in respect of pre-contract or other representations (except for fraudulent or negligent misrepresentations)) for any of the following losses:
(a) any loss of anticipated profits or expected future business;
(b) damage to reputation or goodwill;
(c) any damages costs or expenses payable by you to any third party;
(d) loss of any Order or Contract; or
(e) any loss that was not foreseeable by you and Frontier Bushcraft at the time our Contract was formed; or
(f) any loss not caused by any breach on the part of Frontier Bushcraft.
11.3.  We will not be liable for any delay in performing, or failure to perform, our obligations under the Sales Terms or any Contract if the delay or failure was due to any cause or circumstance beyond our reasonable control.  This does not affect your statutory rights.
11.4. Any liability of Frontier Bushcraft under the Sales Terms or any Contract shall be limited to the price of the Product(s) you purchased from us.
11.5. Nothing in these Sales Terms will limit or exclude our liability for fraud or for death or personal injury caused by our negligence or wilful misconduct or any other liability to the extent that we cannot so exclude or limit such liability as a matter of law.  
12. Intellectual Property
12.1. All intellectual property and other proprietary rights (including, without limitation, brand names, Product names, copyright and trade marks) and all technical, business or similar information (including, but not limited to, all designs, documents and other materials relating to the Products) used in the Products (together “the Intellectual Property”) are and shall remain the property of Frontier Bushcraft or the Product manufacturer, their distributors and/or licensors (as relevant).
12.2. Other than as stated in section 12.3 below, we do not grant permission for the use of the Intellectual Property and such use may constitute an infringement of the holder's rights.
12.3. All Website design, text and graphics appearing on this Website and the selection or arrangement thereof are the copyright of Frontier Bushcraft or the Product manufacturer, their distributors and/or licensors (as relevant). Permission is granted to print once in hard copy portions of this Website for the sole purpose of placing an order with or using this Website as a shopping resource. Any other use of materials on this Website (including re-production for purposes other than those noted above and modification, distribution, or republication in any form or media) without our prior written permission is strictly prohibited.
12.4. We are the owner of the Frontier Bushcraft trademarks and get-up. Any other trademark materials, including, without limitation, Product names and company names or logos cited herein are the property of their respective owners.
13. Children
We do not sell Products for purchase by children.  We sell children's Products for purchase by adults.  
14. Your Account
14.1. If you have an account with us, it is your responsibility to ensure the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password.  You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner.
14.2. We reserve the right to terminate accounts, restrict your access to your account or remove or edit content if you are in breach of applicable laws, the Sale Terms or our Website Terms of Use.
15. Website errors
15.1. We endeavour to present the most recent, most accurate, and most reliable information on our Website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in matter including, without limitation, Product prices or Product availability.
15.2. We present our content 'as is' and make no claims to its accuracy, either expressed or implied.
15.3. We reserve the right to amend errors or to update information on our Website at any time without prior notice.
16. Withdrawal and Use of Products
16.1. We may withdraw from our Website any Product(s) for sale without prior notice, or liability, to you.
17. Notice
17.1. Any notice required under the Sale Terms must be in writing. In our case it must be addressed to our registered office or any other address that we notify to you from time to time whether on our Website or otherwise. Any notices to you will be sent to your usual billing address.
17.2. Any notice shall be deemed to be served:
(a) if sent by pre-paid first class post to the party to whom it is given, on the second working day after posting; or
(b) if sent by pre-paid air-mail post to the party to whom it is given, on the seventh working day after posting; or
(c) if sent by fax to the recipient's fax number at the date and time given on the sender's transmission acknowledgement slip or (in the case of manifest error or loss of the slip) on receipt.
18. Assignment
18.1. We may transfer, sub-contract or otherwise deal with our rights and/or obligations under the Sales Terms without notifying you or obtaining your consent.
19. Amendments to the Sale Terms
19.1. We may make changes to the Sales Terms at any time without notice. You will be subject to the Sale Terms in force at the time that you order any Product(s) from us, unless any change to the Sales Terms is required to be made by law or government authority (in which case it may apply to orders previously placed by you).  
19.2. If any of the Sales Terms is determined to be invalid, illegal and/or unenforceable for any reason by any court or other competent authority then such term shall be severed and the remaining terms shall survive and remain in full force and effect and continue to be binding and enforceable. If any invalid, illegal and/or unenforceable term would be valid, lawful and/or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the term will continue in effect.
20. Waiver
20.1. Failure or neglect by either party to enforce at any time any of the Sale Terms shall not be a waiver of that party's rights and it shall not affect the validity of the whole or any part of the Sale Terms or the Contract or prejudice that party's right to take subsequent action.
21. Third Party Rights
21.1. Nothing in the Sale Terms or any Contract is intended to confer on any third party any benefit or any right to enforce any of the Sale Terms or any Contract.
22. Complaints
22.1. Any complaints should be addressed to:  info@frontierbushcraft.com
23. Governing Law
23.1. The Sale Terms and each Contract shall be governed by and construed in accordance with the laws of England and Wales and by purchasing a Product from us you submit to the exclusive jurisdiction of the English courts in the event of any dispute arising from the Sale Terms or any Contract, although we retain the right to bring proceedings against you for breach of the Sales Terms and/or any Contract in your country of residence or any other country.